• 25.10.18

On-boarding with BaseKit: your questions answered

We know that the prospect of getting started with a new service or product can seem overwhelming, with so many questions to ask and decisions to make. To make life a little bit easier, we’ve created a list of the most frequently asked questions we get about BaseKit, from pricing to marketing.

What products do you offer?

We offer a complete web presence solution, including a website builder, store builder, domain name and email addresses. You can pick and choose which of these products you’d like to offer your customers to find the combination that best meets your needs. We’ll help you to make this decision, based on what you’re looking for and what answers you provide to some quick questions.

What do you mean by partnership?

We offer different kinds of partnership: from selling our product directly as an affiliate partner to including it as part of a wider offering as an enterprise partner, there’s something to suit everyone’s needs! We don’t just see our partners as customers; we want to grow and develop with you, which is why we offer account and project management to guide you to success with BaseKit.

Partners across the globe have found success with BaseKit

Should I choose on-premise or SaaS?

This is totally up to you, depending on whether you have your own infrastructure and where in the world you are based. With SaaS, we’ll handle all of the infrastructure so you don’t have to, and you’ll have a quicker go-to-market cycle. On-premise means the solution will sit on your infrastructure, giving you more control over the data and where it’s stored. Don’t worry if you’re still unsure, our partnership team will talk you through the options and what they mean for you.

What are my integration options?

We have flexible integration options which offer different levels of customisation and control, so you can choose exactly how you want to get started. You can either use our API or choose to use one of our modules for 3rd party platforms like WHMCS, cPanel, Plesk or APS. Whichever you pick, we will supply you with documentation and support to ensure quick and easy integration. Again, don’t worry if you’re not sure which is the best option for you. We’re on hand to help you get set up with the solution that best suits your needs.

How does the setup process work?

The length of the project will be determined by the complexity of your integration, but we will support you whatever the scale of the project, to make your life as easy as possible. You will be assigned a project manager who will guide you through your product setup, technical integration, marketing and sales enablement and support training.

Do you offer customisation options?

Yes! The BaseKit editor is available in over 30 different languages, with many different currencies and payment gateways – all of which can be amended according to your needs. Pricing, package configuration, and billing are all left in your hands (with our support, of course) so you can ensure you stay competitive in your own market. We are also happy to hear (and act on!) suggestions for further customisation.

Can the product be white labelled?

Yes! You can use your own branding for the product or use ours.

How will you understand my company’s needs?

We’ll get to know you by asking a few questions, including: how you plan to sell the service (as an online self-service system, from a call centre, face-to-face/in-store or a blend of all three); whether you plan to bundle it with other services or sell it as a standalone product; and whether you plan to cross-sell to existing customers or use it to target new customers. Once we’ve got the answers to these questions, we can really get a feel for your needs and how we can best support you. We already have a variety of Partners all around the world, selling our product in different ways to different types of people. In working together, we are confident in finding success with all of our partnerships.

How will you help us to market the product?

We provide marketing consultancy, and we will take the time to understand your business and processes and help to define a full go-to-market plan.
We offer all of our partners a full range of sales and marketing collateral, including a content library to help you create your own collateral and documentation to help you to sell BaseKit to your customers. Your Project Manager will work with you throughout the on-boarding process, and a dedicated Account Manager will provide ongoing support.

Key Account Manager Laura and VP of Product Gordon running a training session for Zitcom in Denmark

What about support?

Your dedicated project manager will make sure you are set up for success – that will cover technical integrations, assistance with go to market strategies and any support required for your team. During onboarding, you will be assigned an account manager who will be on hand to continue to get the most out of the product for you and your customers. They will assist you by ensuring you’re up to date with the latest features and functionality of the product, assist you with marketing campaigns and generally support you in becoming as successful as possible when selling any BaseKit product. Beyond that, our tech teams are also available should you have any technical or environment-related issues.

In regards to customer support, we can provide either first-line or second-line support. Our friendly support team will help you and your customers with any queries, issues or comments about the product, and provide full training for partners who choose to offer first-line support themselves.

How much does it cost?

As we offer so many options for customisation, pricing is completely dependent on your individual wants and needs. However, we will always start with a competitive RRP for your market, and develop a bespoke pricing model based on that.

Hopefully, this has answered some of your questions and shown that BaseKit is a solution that can work for a multitude of different business models. If you want to find out more about pricing, partnership options or to see the product in action, our partnership team would love to hear from you! You can email them on partners@basekit.com or head over to our contact page.

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Privacy Policy

  1. Introduction This privacy policy sets out how we use and protect any information that you provide to BaseKit. We are committed to ensuring that your privacy is protected. Any personal information you provide when using our products or services will only be used in accordance with this policy. Note that this policy does not cover how we use and protect information provided to us from website builder customers. If you are a Go Sitebuilder customer, please see the Go Sitebuilder Privacy Policy. If you are a customer of another company that offers BaseKit’s website builder, please see the company’s privacy policy available via their website. We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from January 2019.  

2. What information we collect We may collect the information you provide when you get in touch with us via the website, email, or phone.
  • You transfer your information to us via the website by filling in and submitting a form. We offer a number of different forms to help you find out more about the products and services we offer.
  • We have a number of different email addresses you can use to contact us. If you’re not sure which one to use then we recommend you send an email to support@basekit.com
  • We don’t provide a central phone number but BaseKit team members may provide their direct phone number for you to contact them.
 

3. How we use the information The information that we collect and store about you is primarily used to help us to stay in touch with you to provide our products and services. However, we may also use your information:
  • To improve our products and services
  • To send promotional email communications about special offers, news, product updates or other information which we think you may find interesting
  • To contact you for market research purposes
Note that we will only use your information as described in 3 and 4 above when you have explicitly opted in to receive such communications. You may opt out of these communications at any time by clicking the Unsubscribe link in any email or by sending a request to support@basekit.com  

4. Storing your personal data We store the data we collect using third party tools such as CRMs and databases. Any data we store is only accessible directly by a small number of authorised staff. The third parties that we use may store your data in locations outside of the EEA. We carefully review each supplier to ensure they handle data in line with this policy. We will store your data for as long as you remain a customer of BaseKit, or where you have actively been in contact with us about our products and services. We will keep data for up to 5 years if you’re not a customer or if we don’t hear from you.  

5. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial processes to secure and safeguard the data we collect and store. The transmission of information via the internet is not completely secure and we cannot guarantee the security of data sent to us electronically. The transmission of data is entirely at your own risk.  

6. How we use cookies A cookie is a small file which allows websites and apps to identify individual users and store information about each user’s preferences. A cookie does not give access to any more information than a user chooses to provide. We use cookies:
  • To identify where visitors to the website came from
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The third party suppliers that we work with may also use cookies for similar purposes. We carefully review each supplier to ensure they handle data in line with this policy. You may choose to enable or disable cookies. Most web browsers automatically enable cookies, but you can usually modify a browser’s settings to disable cookies if you prefer. If you disable cookies you may not be able to take full advantage of our websites.  

7. Disclosing your information We may disclose your information to third party suppliers that we work with to provide our products and services. We carefully review each supplier to ensure they handle data in line with this policy. We may also disclose your information where we are required to do so by law.  

8. Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
  • When providing any information to BaseKit via this website, you may opt in to receive promotional email communications.
  • If you receive a promotional email, you may opt out by clicking the Unsubscribe link at the bottom of the email.
  • At any time you can opt out of promotional email communications by sending a request to support@basekit.com
  • If you would like us to delete all the information we have collected about you, send a request to support@basekit.com
  • If you would like to otherwise restrict the use of the information we have collected about you, send a request to support@basekit.com
  • Should you wish to access the information we hold about you, please send a request to support@basekit.com
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