On-boarding with BaseKit: your questions answered

We know that the prospect of getting started with a new service or product can seem overwhelming, with so many questions to ask and decisions to make. To make life a little bit easier, we’ve created a list of the most frequently asked questions we get about BaseKit, from pricing to marketing.

What products do you offer?

We offer a complete web presence solution, including a website builder, store builder, domain name and email addresses. You can pick and choose which of these products you’d like to offer your customers to find the combination that best meets your needs. We’ll help you to make this decision, based on what you’re looking for and what answers you provide to some quick questions.

What do you mean by partnership?

We offer different kinds of partnership: from selling our product directly as an affiliate partner to including it as part of a wider offering as an enterprise partner, there’s something to suit everyone’s needs! We don’t just see our partners as customers; we want to grow and develop with you, which is why we offer account and project management to guide you to success with BaseKit.

Partners across the globe have found success with BaseKit

Should I choose on-premise or SaaS?

This is totally up to you, depending on whether you have your own infrastructure and where in the world you are based. With SaaS, we’ll handle all of the infrastructure so you don’t have to, and you’ll have a quicker go-to-market cycle. On-premise means the solution will sit on your infrastructure, giving you more control over the data and where it’s stored. Don’t worry if you’re still unsure, our partnership team will talk you through the options and what they mean for you.

What are my integration options?

We have flexible integration options which offer different levels of customisation and control, so you can choose exactly how you want to get started. You can either use our API or choose to use one of our modules for 3rd party platforms like WHMCS, cPanel, Plesk or APS. Whichever you pick, we will supply you with documentation and support to ensure quick and easy integration. Again, don’t worry if you’re not sure which is the best option for you. We’re on hand to help you get set up with the solution that best suits your needs.

How does the setup process work?

The length of the project will be determined by the complexity of your integration, but we will support you whatever the scale of the project, to make your life as easy as possible. You will be assigned a project manager who will guide you through your product setup, technical integration, marketing and sales enablement and support training.

Do you offer customisation options?

Yes! The BaseKit editor is available in over 30 different languages, with many different currencies and payment gateways – all of which can be amended according to your needs. Pricing, package configuration, and billing are all left in your hands (with our support, of course) so you can ensure you stay competitive in your own market. We are also happy to hear (and act on!) suggestions for further customisation.

Can the product be white labelled?

Yes! You can use your own branding for the product or use ours.

How will you understand my company’s needs?

We’ll get to know you by asking a few questions, including: how you plan to sell the service (as an online self-service system, from a call centre, face-to-face/in-store or a blend of all three); whether you plan to bundle it with other services or sell it as a standalone product; and whether you plan to cross-sell to existing customers or use it to target new customers. Once we’ve got the answers to these questions, we can really get a feel for your needs and how we can best support you. We already have a variety of Partners all around the world, selling our product in different ways to different types of people. In working together, we are confident in finding success with all of our partnerships.

How will you help us to market the product?

We provide marketing consultancy, and we will take the time to understand your business and processes and help to define a full go-to-market plan.
We offer all of our partners a full range of sales and marketing collateral, including a content library to help you create your own collateral and documentation to help you to sell BaseKit to your customers. Your Project Manager will work with you throughout the on-boarding process, and a dedicated Account Manager will provide ongoing support.

Key Account Manager Laura and VP of Product Gordon running a training session for Zitcom in Denmark

What about support?

Your dedicated project manager will make sure you are set up for success – that will cover technical integrations, assistance with go to market strategies and any support required for your team. During onboarding, you will be assigned an account manager who will be on hand to continue to get the most out of the product for you and your customers. They will assist you by ensuring you’re up to date with the latest features and functionality of the product, assist you with marketing campaigns and generally support you in becoming as successful as possible when selling any BaseKit product. Beyond that, our tech teams are also available should you have any technical or environment-related issues.

In regards to customer support, we can provide either first-line or second-line support. Our friendly support team will help you and your customers with any queries, issues or comments about the product, and provide full training for partners who choose to offer first-line support themselves.

How much does it cost?

As we offer so many options for customisation, pricing is completely dependent on your individual wants and needs. However, we will always start with a competitive RRP for your market, and develop a bespoke pricing model based on that.

Hopefully, this has answered some of your questions and shown that BaseKit is a solution that can work for a multitude of different business models. If you want to find out more about pricing, partnership options or to see the product in action, our partnership team would love to hear from you! You can email them on partners@basekit.com or head over to our contact page.

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