BaseKit Account Management
At BaseKit, account management plays a central role in helping our partners grow through long-term retention and ongoing engagement. Many of our partnerships span years, and that longevity depends on our ability to continuously evolve the platform to meet the changing needs of partners and their small business customers.
Our mission is simple. We are building a tech democracy for small businesses. We want anyone with a business idea to feel confident getting online and thriving quickly with our products. We achieve this mission together with our partners, supporting small and micro business entrepreneurs across the globe.
A single point of contact for strategic and operational needs
Each BaseKit partner is supported by a dedicated account manager who acts as a single point of contact for both strategic and operational requirements. Account managers have direct access to the entire BaseKit team, from product and development to marketing and leadership. This allows partners to get answers quickly and ensures their needs are represented across the business.
The account manager also acts as a feedback loop between partners and BaseKit. Feedback can range from configuration requests and feature ideas to insights on market needs and new ways of reaching target audiences. This real-world insight is invaluable and helps guide how the platform continues to develop.
Collaboration that strengthens partnerships
Beyond day-to-day operations, our delivery and marketing teams provide partners with go-to-market support. This includes collaborating on outreach initiatives, promotional campaigns and partner engagement activities that strengthen brand presence and customer adoption.
Partners can also receive support with data, from high-level performance metrics to deeper insights into product usage and customer behaviour. These insights help shape promotions and campaigns that reflect both global trends and local market needs.
Driving engagement and meaningful impact
True engagement goes beyond product usage. BaseKit account managers support initiatives that connect partners more deeply with their audiences. This can include celebrating events such as International Women’s Day by highlighting women-owned small businesses or supporting large-scale migration projects.
In every case, the account manager acts as the connector, bringing together ideas, feedback and action to ensure the best outcome for partners and their customers.
Built on trust, adaptability and relationships
Partners consistently tell us they value our adaptability, responsiveness and product knowledge. As a close-knit team, we are able to respond quickly and tailor our approach to each partner. No two partnerships are the same, and that flexibility helps build genuine, long-lasting relationships.
By combining trust, collaboration and a deep understanding of partner needs, BaseKit account management helps ensure our partners continue to grow, evolve and succeed.