Small businesses are full of passion. Time and money, on the other hand? They’re a little harder to find. If you can help your SMB customers save a little time or make them some money by increasing efficiency, you’ll create loyal customers and brand advocates. We’ve split out the biggest challenges for small businesses, and how you can help, into three areas: customers, business, and personal.
BaseKit set to help African SMBs thrive online as new partnership launches
In an exciting move aimed to support more small businesses, BaseKit will partner with Liquid Telecom to provide a website and eCommerce builder to customers of the African communications provider.
The service will be available in South Africa, Kenya and Zimbabwe and aims to help thousands of businesses establish a presence online. Liquid Telecom aims to furnish its business customers with a ‘virtual workplace with tools designed to keep your business operating from anywhere.’ BaseKit’s website builder plays a key role in this strategy.
David Behr, Group Chief Digital Officer, Liquid Telecom says,
“Our business customers are incredibly important to us and we want to make their lives as easy as possible. Trading conditions are challenging in the face of the Coronavirus pandemic. We hope that by helping businesses find other ways of trading, they stand a greater chance of success.”
Consulting firm McKinsey expects the entire African continent to feel the effects of economic contraction, with South Africa and Kenya likely to struggle to escape the downturn. Even pre-pandemic, as many as 70% of South Africa’s emerging SMBs fail within the first two years. And yet, there’s a glimmer of hope.
eCommerce revenues are rising; while the rate of growth tends to be slower in Zimbabwe, the market is anticipated to grow, with urban areas, in particular, displaying the most positive vital signs. In South Africa in 2020, eCommerce revenues are projected to hit over US$4 billion, a year-on-year growth rate of 24%. In Kenya, this rises to a staggering rate of 65.3% year-on-year growth, with eCommerce revenues anticipated to reach US$1,093m this year. Time will tell whether COVID-19 turns the trend on its head, but it seems that digital is the way forward.
Simon Best, BaseKit CEO, said,
“We are thrilled to partner with Liquid Telecom. 2020 has been a difficult year for many businesses, especially those in retail. Lockdowns around the globe prevented people from living, working and doing business in the ways they were used to. With traditional routes to market thrown into jeopardy, we believe we can help small businesses survive and even thrive online. We’re excited to begin this new venture and to help serve Liquid’s business customers.”
In 2019, smartphone penetration in South Africa hit 91.2% (p.33). With BaseKit’s website builder able to be used on a mobile phone, the stage is set for more entrepreneurs than ever to get their businesses online. This year, the Coronavirus pandemic has accelerated digital adoption and new ways of doing everyday tasks, such as shopping, across the region. And with internet connectivity across the African continent becoming gradually more accessible, perhaps it is inevitable that more and more SMBs will find new ways of reaching customers.
BaseKit is the partner-friendly mobile sitebuilder for hosting companies, telecoms and enterprise. Since our foundation in 2008, we’ve grown into a global business with more than 9 million websites now running on BaseKit. We are proud to count global players like Telefónica and Fasthosts among the BaseKit partners who offer our website builder across 5 continents, in 29 languages. With a key focus on SMBs, our mission is to inspire and guide everyone to success online. Our powerful sitebuilder works equally well on a phone, a tablet or a desktop, allowing users to create the professional, responsive website they need in no time at all, wherever they are.
About Liquid Telecom
Liquid Telecom is a leading communications solutions provider across 13 countries primarily in Eastern, Southern and South Africa that serves mobile operators, carriers, enterprise, media and content companies and retail customers with high-speed, reliable connectivity, hosting and co-location and digital services. It has built Africa’s largest independent fibre network, stretching more than 73,000km, and operates state-of-the-art data centres in Johannesburg, Cape Town, Nairobi, Harare and Kigali, with a combined potential 19,000 square metres of rack space and 78 MW of power. This is in addition to offering leading cloud-based services, such as Microsoft Office365 and Microsoft Azure across our fibre footprint. Through this combined offering Liquid Telecom is enhancing customers’ experience on their digital journey. In October 2020, Liquid Telecom was recognised as ‘The Best MEA Wholesale Carrier’ for 9th consecutive year at the Global Carrier Awards.
Check out our latest blogs
In todays world, small business owners are looking for more ways to save time so they can get back to doing what they do best, running their business. Whether saving time, making marketing easier or profits greater, there are many cloud-based products that will help SMBs succeed. Here’s the rundown of the best cloud software your SMB customers need to thrive in 2021.
There are lots of good reasons why times of change are ideal for new ventures. And as 2021 looks set to continue the economic uncertainty we saw in 2020, now is the time to offer your SMB customers as much support as possible. So here are 8 reasons why starting a new business during a downturn is a positive.