New telco partnerships and the rise of value-added services

A recent report from Juniper Research has revealed the top ten trends shaping the telecoms industry in 2026. Among these, one trend in particular caught our attention at BaseKit – the growing importance of new partnerships.

For telcos, this shift signals a move beyond traditional connectivity to a broader ecosystem of value-added services that can help them stand out in an increasingly competitive market.

Why telcos are looking beyond connectivity

The telecoms industry has long been defined by its core services of voice, data and connectivity. But as markets mature and customer expectations evolve, telcos are looking for new ways to grow revenue and retain customers.

Juniper Research highlights that small businesses, in particular, are seeking more complete digital solutions. For telcos, that means going beyond connectivity to deliver the tools small businesses need to build their online presence, reach customers and sell effectively.

This is where partnerships with technology providers come in. By wrapping value-added digital services around their core offering, telcos can deliver tangible business outcomes for their customers while also differentiating themselves in the market.

How BaseKit helps telcos deliver added value

At BaseKit, we’ve been helping telco partners across the world to do exactly that for many years. Our white-label platform enables telcos to offer small business customers professional digital tools under their own brand – from site builders and e-commerce solutions to bookings products.

These products are typically offered as part of a bundle with core connectivity services or as standalone digital solutions. This approach helps telcos increase average revenue per user (ARPU) while reducing churn, as customers are more likely to stay with a provider that helps them manage and grow their business online.

A future built on collaboration

As we move towards 2026, it will be fascinating to see how telcos build on this trend and the types of partnerships they form. The most successful providers are likely to be those who look beyond pure connectivity to offer a suite of services that empower their small business customers.

At BaseKit, we’re proud to play a part in this shift and help telcos evolve into true digital service providers, ensuring their customers have the tools they need to thrive online.