• 16.10.23

Reselling BaseKit from multiple brands: 8 FAQs from partners 

Reselling BaseKit from multiple brands: 8 FAQs from partners 

BaseKit works with many partners who deliver our software to different customers via multiple brands in multiple territories within a group portfolio.

Recently we’ve had a number of single brand partners who are looking to expand our BaseKit software to more than one brand and/or market.

From the commercial impact and resources, to onboarding and integration, here are eight frequently asked questions from partners, to explain how we add a new brand to the BaseKit Platform.

1. Is there an upfront cost?

We typically charge a flat fee for setting up an additional brand, assuming that we’re using your existing environment or one of our SaaS environments. This covers the project management, product configuration and QA required to get the brand ready for integration. Partners should contact their account manager for the fee.

2. How is our commercial agreement impacted?

We can either include the new brand within your current commercial agreement or we can create a new commercial agreement for any sales made through the new brand. We’re flexible and happy to discuss what works best for you.

3. Who’s involved from both sides?

Firstly we’ll capture the requirements for the new brand and packages from the partner. Once this is completed we will configure the brand and packages on the appropriate environment.

Next we’ll QA everything and make sure it’s all working as it should be. Lastly we’ll pass over the reference IDs and various other credentials needed to integrate the new brand.

At this point it’s over to the partner to build an integration between their billing/provisioning systems and the new brand. After the integration is done we’ll have a call to make sure everything is working as it should be and that the partner is comfortable provisioning and cancelling packages. Once everyone is happy with the integration it’s time to launch!

4. How long does it take?

Typically the process takes approximately 4 weeks. BaseKit can be very quick with the configuration and QA once we have all the information we need from the partner. After which it’s the partners’ responsibility to build the integration.

5. If I have multiple brands, do I have to integrate one brand at a time?

Normally we would suggest integrating one brand at a time as it’s easier for both parties to project manage. If however you need us to create multiple brands and packages we can do this and pass over all of the details once everything has passed our QA checks.

6. What does the onboarding process look like?

It’s very similar to the original partner onboarding experience with BaseKit although more streamlined as certain steps don’t need to be repeated. The partner still gets access to a dedicated project manager and other BaseKit resources to help along the way.

7. What happens when I need new languages or payment gateways to be added to the product?

We are always happy to investigate new languages and payment gateways but these items do have an additional cost. Additionally, if a new payment gateway is required, this typically takes between 6-8 weeks to complete.

8. Is there an extra resource cost or commitment?

All we need from you is someone to complete the brand and package requirements request, followed by a technical resource made available for the integration. We will handle the rest.

If you are a partner and have a new brand that you want to configure to deliver BaseKit software to your customers please contact your account manager.

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