Based in the heart of Bristol, we pride ourselves on being a great company to work for. With regular updates at our quarterly All Hands, monthly team breakfasts, summer and Christmas parties and much more, we make sure that BaseKit is a dynamic and engaging place for everyone.
We take our employees wellbeing very seriously, offering regular yoga sessions and an engaging healthcare scheme.
BaseKit is a software development company founded in 2008, with most of our 25 staff based at our HQ in central Bristol. The BaseKit platform is a responsive website builder used by over 100 telcos and web hosting providers worldwide and powers over 9 million websites. The responsive site editor allows website creation from mobile, tablet and desktop devices, enabling anyone to publish a beautiful website.
As a team, we strive to be collaborative, open to new ideas and supportive of each other. We believe that a good team means work is a place of learning and personal growth without being a chore. We want everyone to share our values of inclusiveness, openness and working great together. We also recognise that written company values mean nothing if they aren’t backed up by our day to day behaviour.
BaseKit provides many perks in and out of work to all staff: health care, yoga, lunch and learn days and company days out, to name just some of them – not to mention a great work-life balance.
As a Support Agent here at BaseKit you’ll be the first point of contact for our customers and partners, providing an excellent level of service as you answer questions and debug issues. Our Support Agents also work very closely with our Developers, Designers and Account managers to ensure that issues are triaged, escalated and resolved accordingly.
You will receive all the training and coaching you need to be successful in this role from our existing Support Agent and your colleagues with the Delivery team as well as other key stakeholders. BaseKit is a fast-paced, thriving tech company where you will be expected to hit the ground running and contribute to the success of our business from day 1.
This a part-time, 2 days per week role. We will require flexibility to increase hours to cover holidays, sickness etc.
Principal Duties and Responsibilities
Essential Skills & Experience
Desired Skills & Experience