Based in the heart of Bristol, we pride ourselves on being a great company to work for. With regular updates at our quarterly All Hands, monthly team breakfasts, summer and Christmas parties and much more, we make sure that BaseKit is a dynamic and engaging place for everyone.

We take our employees wellbeing very seriously, offering regular yoga sessions and an engaging healthcare scheme. 

Open Positions

About BaseKit

BaseKit is a software development company founded in 2008, with most of our 25 staff based at our HQ in central Bristol. The BaseKit platform is a responsive website builder used by over 100 telcos and web hosting providers worldwide and powers over 9 million websites. The responsive site editor allows website creation from mobile, tablet and desktop devices, enabling anyone to publish a beautiful website.

Our Culture

As a team, we strive to be collaborative, open to new ideas and supportive of each other. We believe that a good team means work is a place of learning and personal growth without being a chore. We want everyone to share our values of inclusiveness, openness and working great together. We also recognise that written company values mean nothing if they aren’t backed up by our day to day behaviour.

BaseKit provides many perks in and out of work to all staff: health care, yoga, lunch and learn days and company days out, to name just some of them – not to mention a great work-life balance.

Role Overview

As a Support Agent here at BaseKit you’ll be the first point of contact for our customers and partners, providing an excellent level of service as you answer questions and debug issues. Our Support Agents also work very closely with our Developers, Designers and Account managers to ensure that issues are triaged, escalated and resolved accordingly.

You will receive all the training and coaching you need to be successful in this role from our existing Support Agent and your colleagues with the Delivery team as well as other key stakeholders. BaseKit is a fast-paced, thriving tech company where you will be expected to hit the ground running and contribute to the success of our business from day 1.

This a part-time, 2 days per week role. We will require flexibility to increase hours to cover holidays, sickness etc.

Principal Duties and Responsibilities

  • Solving tickets via Zendesk support tool.
  • Investigating and debugging websites
    Providing feedback to the development team on what customers issues require further investigation.
  • Provide training to our Channel Partner support teams.
  • Helping maintain a knowledge-base of tutorials, help docs and videos.
  • Helping to translate the BaseKit product and our support documentation.
  • Providing feedback to the development team on what customers issues require further investigation.
  • Creating and logging bug investigations and managing the resolution.
  • Assisting the Delivery team with deployment projects.
  • Providing feedback on Channel Partner issues to the relevant. Account Managers and other key stakeholders.

Supervision Received

  • Successful completion of 3 month probationary period.
  • Quarterly performance reviews.
  • Monthly informal check-ins.
  • Reporting to the Operations Director.

Essential Skills & Experience

  • Excellent communication skills
    Genuine enthusiasm for solving problems.
  • Ability to deal with confidential information and/or issues using discretion and judgement.
  • Some experience of website design and creation.
  • Basic knowledge of HTML and CSS.
  • Basic knowledge of website hosting.
  • Ability to effectively manage a ticket queue and prioritise issues accordingly.

Desired Skills & Experience

  • Fluent in a second language, ideally Spanish, Italian, French, German or Polish.

Desired Qualifications

  • Degree educated (technology, business or languages degree preferred).

Apply for a role at BaseKit

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