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BaseKit on-boarding FAQs

To make life a little bit easier with some additional information before we chat, check out our most frequently asked questions about partner onboarding at BaseKit.

Should I choose on-premise or SaaS?

This is totally up to you, depending on whether you have your own infrastructure and where in the world you are based. With SaaS, we’ll handle all of the infrastructure so you don’t have to, and you’ll have a quicker go-to-market cycle. On-premise means the solution will sit on your infrastructure, giving you more control over the data and where it’s stored.

How does the setup process work?

The length of the project will be determined by the complexity of your integration, but we will support you whatever the scale of the project, to make your life as easy as possible. You will be assigned a project manager who will guide you through your product setup, technical integration, marketing and sales enablement and support training.

Can the product be white labelled?

Yes! You can use your own branding for the product or use ours.

How will you help us to market the product?

We provide marketing consultancy, and we will will take the time to understand your business and processes and help to define a full go-to-market plan. We offer all our partners a full range of sales and marketing collateral, including a content library to help you create your own collateral and documentation to help you to sell BaseKit to your customers. Your Project Manager will work with you throughout the on-boarding process, and a dedicated Account Manager will provide ongoing support.

What do you mean by partnership?

We offer different kinds of partnership: from selling our product directly as an affiliate partner to including it as part of a wider offering as an enterprise partner, there’s something to suit everyone’s needs! We don’t just see our partners as customers; we want to grow and develop with you, which is why we offer account and project management to guide you to success with BaseKit.

What are my integration options?

We have flexible integration options which offer different levels of customisation and control, so you can choose exactly how you want to get started. You can either use our API or choose to use one of our modules for 3rd party platforms like WHMCS, cPanel, Plesk or APS. Whichever you pick, we will supply you with documentation and support to ensure quick and easy integration.

Do you offer customisation options?

Yes! The BaseKit editor is available in over 20 different languages, with many different currencies and payment gateways – all of which can be amended according to your needs. We are also happy to hear (and act on!) suggestions for further customisation.

How will you understand my company’s needs?

We’ll get to know you by asking a few questions, including: how you plan to sell the service (as an online self-service system, from a call centre, face-to-face/in-store or a blend of all three); whether you plan to bundle it with other services or sell it as a standalone product; and whether you plan to cross-sell to existing customers or use it to target new customers. Once we’ve got the answers to these questions, we can really get a feel for your needs and how we can best support you.

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Privacy Policy

  1. Introduction This privacy policy sets out how we use and protect any information that you provide to BaseKit. We are committed to ensuring that your privacy is protected. Any personal information you provide when using our products or services will only be used in accordance with this policy. Note that this policy does not cover how we use and protect information provided to us from website builder customers. If you are a Go Sitebuilder customer, please see the Go Sitebuilder Privacy Policy. If you are a customer of another company that offers BaseKit’s website builder, please see the company’s privacy policy available via their website. We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from January 2019.  

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